SureNet can take payment through several methods, listed above. You may also choose to have your account placed on one of our automatic payment options. With our automatic payment option, your account will be automatically billed to your preferred method of payment. You will no longer need to worry about making payments, receiving late notices or any other accounting issues.

How do I check the hours I have used?
To check your hours of usage for this month and the previous one, you can click the Account Status option on the side menu or click here. Type your username and password, and click on Login. This will take you to the account information page. There you will be able to check:

• Usage to check the hours used.
• Addresses to see or change address information.
• Phones to see or change phone numbers.
• Change Password to change your existing password.

What is the difference between my username and password?
The username is a nickname/login name used to identify you to our systems. It is also part of your email address; for instance if your username is jones then your email address would be jones@surenet.net. Your password is what protects your account. It is a secret word that you must use when logging on to our systems as a means of verification. You should never give out your password and should make sure that it is difficult to guess.

Do not forget your password. Write it down and keep it in a safe place. Remember, your account is your responsibility; don't let others abuse it.

How do I cancel my account?
To cancel your account you need to send us a written notice either by:

• Fax: at 705-789-2550.
• E-Mail: to info@surenet.net
• Post:

SureNet Communications Group
40 Main St. West
Huntsville, Ontario
P1H 2C3

Make sure you specify your name, address, telephone number, and username. We must receive notice 30 days in advance prior to your renewal. There is no refund on pre-paid accounts.

Cancellations by telephone will not be accepted as we cannot reliably identify you. Please use the methods listed above.

How can I change my monthly plan?
Changes will be accepted only by email to payments@surenet.net.They will take effect on your next billing date. We regret that we cannot make changes in the middle of your billing month.